YUN MANSION™ SUPPORT
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Find guidance for setup, safe use, product care, replacement accessories, warranty questions, and support for YUN MANSION™ Core.
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YUN MANSION™ Core User Guide
Learn how to prepare, place, use, clean, and store the Core device safely and confidently.
SUPPORT RESOURCES
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Safety Information
Review contraindications, warnings, precautions, and electrode placement restrictions before use.
View Safety InformationWarranty
Learn about the YUN MANSION™ limited product warranty and what may be covered.
View WarrantyFrequently Asked Questions
Find quick answers about setup, use, electrode pads, shipping, returns, and product support.
View FAQsContact Support
Get help with setup, accessories, troubleshooting, or warranty questions.
Contact SupportCONTACT SUPPORT
Still Have a Question?
Contact our support team for help with setup, accessories, troubleshooting, or warranty questions.
Include your order number and a short description of the issue whenever possible.
Response Time
Usually within 3 business days.
Business Hours
Monday–Friday
11:00 AM–5:00 PM Pacific Time
Thoughtful guidance.
Clear support when you need it.
FREQUENTLY ASKED QUESTIONS
Common Questions.
Helpful Answers.
Find quick answers about using YUN MANSION™ Core, electrode pads, shipping, returns, and product support.
How long do the electrode pads last?
The electrode pads are designed for approximately 15–20 uses.
Actual lifespan may vary depending on skin preparation, body oils, lotions, perspiration, handling, storage, and how well the pads remain in contact with the skin.
Replace a pad if it becomes damaged, dried out, contaminated, or no longer remains flat against the skin.
How can I help the electrode pads last longer?
Apply the pads only to clean, completely dry skin that is free from lotion, oil, cream, and perspiration.
Remove each pad slowly from the edge rather than pulling on the cable. Return it to the protective film immediately after use and store it in a cool, dry place.
What should the stimulation feel like?
When the pads first touch your skin, they may feel cool. Allow approximately 10–30 seconds for your body to adjust.
During use, you may feel mild tingling, gentle pulling, tightening, rhythmic muscle contractions, or see visible muscle movement beneath the skin.
The sensation should be clear and comfortable—not sharp, burning, or painful.
How often should I use YUN MANSION™ Core?
A general routine is two to three sessions per day when used according to the session duration and operating instructions provided with the device.
Space sessions throughout the day and allow your skin time to recover between uses.
Where should I place the electrode pads?
Placement depends on the abdominal area you intend to stimulate. Review the Placement Guide before your first session and make sure every pad remains fully on clean, intact skin.
Do not place electrodes on the head, face, front or sides of the neck, across the chest, directly over the heart, or over broken, irritated, numb, infected, or incompletely healed skin.
Can I use Core after a C-section?
Do not place electrode pads on or near a fresh, painful, numb, irritated, or incompletely healed incision.
Postpartum healing varies from person to person. Ask a qualified healthcare professional when electrical stimulation may be appropriate for you after a C-section.
Can YUN MANSION™ Core treat diastasis recti?
YUN MANSION™ Core has not been clinically validated as a treatment for diastasis recti or as a device that closes abdominal separation.
It is designed to stimulate healthy abdominal muscles and support muscle performance. It should not replace medical evaluation, physical therapy, appropriate exercise, or individualized professional care.
Why does the stimulation feel stronger on one side?
Uneven sensation may result from pad position, skin contact, pad condition, cable connection, body position, or natural differences in sensitivity.
Turn the device off, make sure the pads are flat and positioned symmetrically, and check that every connection is secure. Replace pads that are dry, damaged, or no longer adhering properly.
How long does shipping take?
Orders are generally processed within 1–2 business days. Standard delivery is generally estimated at 3–7 business days after shipment.
Delivery estimates may vary because of carrier operations, destination, weather, holidays, or other circumstances outside our control.
What is your return policy?
Eligible returns must generally be requested within 30 days of delivery and require prior return authorization.
Opened or used electrode pads and other skin-contact consumable accessories are not eligible for return unless they arrived defective or damaged.
Where can I purchase replacement electrode pads?
Compatible replacement electrode pads will be available through the official YUN MANSION™ online store.
Use only compatible pads supplied by or recommended for YUN MANSION™ Core.
Can I visit the YUN MANSION studio for device support or returns?
No. The YUN MANSION studio operates by appointment and does not offer on-site device sales, product-related consultations, or return services.
Questions about Core, online orders, shipping, returns, and warranty support are handled through support@ymansion.com.
PRODUCT GUIDANCE
These answers provide general product guidance. Always follow the complete safety information and operating instructions supplied with your device.
STILL NEED HELP?
Our Support Team Is Here to Help.
Include your order number and a short description of your question whenever possible.
We typically respond within one business day.