Returns & Refunds

Eligible products may be returned within 30 days of delivery after receiving prior return authorization from YUN MANSION™.

To qualify for return, the Core device must be in good condition and include the original controller, remote, charging accessories, reusable components, packaging, manuals, and other included items.

The product must not show signs of misuse, abuse, unauthorized modification, excessive wear, contamination, or damage caused after delivery.

Opening the package does not automatically make the Core device ineligible for return.

A lightly tested device may be considered for return if it remains clean, complete, undamaged, and otherwise meets this policy.

We reserve the right to reduce or deny a refund if the product is returned with missing components, avoidable damage, excessive wear, residue, contamination, or signs of use beyond reasonable evaluation.

The following items are generally not eligible for return:

• Opened or used electrode pads and other skin-contact consumables
• Products returned outside the return window
• Items without prior return authorization
• Products damaged through misuse, accident, improper cleaning, improper storage, water exposure, unauthorized repair, or modification
• Items marked final sale or non-returnable at the time of purchase
• Gift cards, if offered

This restriction does not apply where return rights are required by applicable law or where an item arrived defective, damaged, or incorrect.

Unless the return is due to a verified product defect, shipping error, or item damaged before delivery, the customer is responsible for return shipping costs.

Original shipping charges, expedited shipping charges, and other delivery-related fees are non-refundable unless required by law or the return resulted from our error.

We recommend using a trackable and insured shipping method. YUN MANSION™ is not responsible for return packages lost or damaged before they are received.

After the returned product is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Any approved deductions for missing items, excessive damage, non-returnable accessories, or other policy exceptions will be explained before the refund is finalized.

Inspect your order after delivery.

If your product arrives damaged, appears defective, or is not the item you ordered, contact us as soon as possible with your order number, a description of the issue, and clear photos or video when available.

Do not discard the product, accessories, packaging, or shipping materials until our support team has reviewed the issue and provided instructions.

We do not currently offer automatic product exchanges.

If an exchange is appropriate because of a verified defect or shipping error, our support team will provide specific instructions.

For other situations, the original item may need to be returned and a separate order placed for the replacement product.

Contact us as soon as possible if you need to cancel an order.

We will make a reasonable effort to assist, but an order cannot be guaranteed to be canceled after processing or shipment has begun.

If the order has already shipped, it must follow the standard return process after delivery.

Orders returned because of refusal, an incomplete or incorrect address, repeated failed delivery attempts, or failure to collect the package may be treated as customer-initiated returns.

Return shipping, carrier fees, and original shipping charges may be deducted from the refund where permitted by law.

This return policy applies only to products purchased directly through the official YUN MANSION™ online store.

Products purchased from another retailer, marketplace, wellness provider, or authorized seller must generally be returned through the original place of purchase and are subject to that seller's return policy.